You’ll pay for your first month’s shipment right away. Pricing varies depending on the subscription term. Each month you will be charged the same price before your shipment is delivered until the end of your term. We will send out a reminder email each month for upcoming shipments.

Subscriptions can be cancelled by logging into your customer account. For more information, see our Cancellation Policy

Orders received are typically processed and shipped in 1-2 business days, but may take longer to process during our peak seasons. The typical transit time for standard shipping is 1-3 days, but may vary depending on the carrier's holiday season traffic and schedules.

Due to the short shelf life of our products, we take extra care to ensure we’re shipping the freshest items possible. You can contact us with your shipping questions or concerns at shipping@cocoadolce.com.

If you require an earlier delivery, please contact us at 316.854.3121 (ext. 103) or shipping@cocoadolce.com to discuss the options and pricing. 

Your additional monthly subscriptions will ship every month, around the date of your original order. For example, if you place an order on October 5, your next club box will ship around November 5, and so on, depending on the length of the subscription you choose.

No. Subscriptions do not auto-renew. Once your Monthly Chocolate Escape subscription has ended, you can sign up again for another round of delicious gourmet chocolate deliveries.

Monthly selections can be found at What’s Included. Although, due to inventory restraints, some products may vary from what is pictured.

No. We do not offer substitutions for the Monthly Chocolate Escape shipments. The boxes in each shipment are selected by our team to give you a wonderful variety of different seasonal flavors. If you have concerns, questions or allergies, please contact us for more information.

No. If you're not ready to commit to a subscription to our Monthly Chocolate Escape, check out our selection of gift sets. 

Feel free to contact us with your questions or call our offices at 316.854.3121. We're here to help Monday through Friday, 8am – 5pm CST. Or you can email us at shipping@cocoadolce.com.

Subscriptions can be canceled at any time by logging into your account, editing your subscription, then clicking “Cancel this subscription.” However, to prevent processing and shipment for the upcoming month, cancellations must be made a minimum of 5 days prior to your fulfillment date. 

You can cancel your subscription at any time. To prevent processing and shipment for the upcoming month, cancellations must be made a minimum of 5 days prior to your fulfillment date. If you cancel after a charge has occurred, that order will be shipped, and your subscription will end afterward.  

Pausing subscriptions is not available at this time.

Please contact us as soon as possible. We can only update shipment date for unshipped boxes. Unfortunately, once you receive a shipping confirmation email, we can no longer make changes to that box.

Changing the frequency or term of a subscription is not available at this time.

No, there is no minimum number of orders. You can cancel your subscription at any time through your customer account.

Cancellation stops all future recurring charges but does not provide a refund for any charges that have already been processed. If you cancel after a charge has occurred, that order will be shipped, and your subscription will end afterward. 

For the contiguous U.S., shipping is included in the price!

Please contact us to update your shipping address as soon as possible. We can only update the shipping address for unshipped subscription boxes. Unfortunately, once you receive a shipping confirmation email, we can no longer make changes to that box. 

Feel free to call our offices at 316.854.3121. We're here to help Monday through Friday, 8am – 5pm CST. Or you can email us at shipping@cocoadolce.com. 

Our products are only available in the continental USA. At this time, we are unable to ship subscription boxes to U.S. Territories or internationally.

Due to the perishable nature of our products, we do not ship to PO boxes.